DWCN Promise
We build our custom window treatments to last, and our Limited Warranty is our promise to you. We want you to love your purchase for years to come, knowing that quality and peace of mind are built right in.
Our Free 1-Year Limited Warranty comes standard with every residential purchase. This warranty is extended to you, the original purchaser, for the original product purchased only, and is non-transferable. The warranty begins from the delivery date shown in shipping records.
Built to Last: We stand behind our products, designed for you to enjoy year after year.
What is Covered and What Will We Do
Components: Issues with replaceable parts, including but not limited to brackets, safety latches, operating ropes and chains, and motor assemblies.
We Will: Free replacement of components
Fabric and slats: Covers fabric tears or defects, fabric detachment from slats, and slat warping or breakage.
We Will: Free product remanufacturing or replacement
Internal mechanics: Product fails to raise/lower or loses tension.
We Will: Free product remanufacturing
What the Warranty Does Not Cover
Natural variations in texture, weave, or color of materials, and slight warping of wood products.
Measurement errors
Improper installation, operation, or cleaning.
Normal wear, fading, or aging resulting from daily use or exposure to sunlight.
Damage caused by children, pets, or insects.
Any form of modification/alteration.
Accidental damage, misuse, or modification
Costs associated with transportation, disassembly, or reinstallation
Disclaimer
This warranty supersedes all other written or oral warranties. The Company shall not be liable for any incidental or consequential damages arising from product defects or breaches of this warranty. We reserve the right to inspect any component prior to providing a replacement. Proof of purchase (receipt, invoice, or payment record) must be provided when requesting repair or replacement.
Due to variations in local laws, the disclaimer of incidental or consequential damages may not apply in all states. This warranty gives you specific legal rights, and you may also have other rights depending on your state.