Return & Refund Policy

Cancellations

We accept order cancellations within 24 hours of placing the order. If the order is cancelled, you will get a full refund. For orders over 24 hours, and the product has not been shipped, you can get a 70% refund on the cancellation.

Owing to the featured custom goods, we can not cancel the order if the product is finished or shipped, and it does not support returns and refunds.

Modifications

Suppose you unintentionally ordered in the wrong size, color, or have second thoughts about the header, lining, or otherwise. In that case, we will be glad to revise your order within 24 hours. Two easy and effective solutions help. Contact our customer service via LiveChat or email us at support@dwcnhome.com. A refund will be sent to you for the pricing changes.

Owing to the featured custom goods, we can only assure you of a change within 24 hours. Please kindly note that.

Returns (if applicable)

Custom Items

Our curtains and shades are handcrafted and specially customized based on your preferences(including some hardware cut to your size), making them unique and non-transferable to other customers. As such, returns are generally not accepted unless there are quality issues.

For quality issues such as incorrect size, color, or other mistakes on our part, please contact us within 30 days. We will either remake the curtains or resolve the issue through modifications at no cost to you, including covering the shipping fees.

If you receive curtains that don't fit perfectly due to incorrect measurements on your part, For instance, we can resize wider panels. For irreversible issues like narrow or short curtains, we offer 50% off a replacement set within 30 days of receipt.

Non-Custom Items

Ready-to made Curtains and Select Window Hardware may be returned in their original packaging. Customers are responsible for return shipping costs.
Swatch/Sample Booklets: Not eligible for returns.

Measuring Tool Helps

Our free measurement tool is easy to use and can be a great resource to ensure that returns aren't necessary. All you have to do is select the width of your window, the length of your curtains, and the header style. 
 

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

The shipping cost of returns (if applicable)

For quality issues, all return shipping costs will be borne by DWCN. Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@dwcnhome.com.

Please contact our Customer service at support@dwcnhome.com to get more information you need.